Terms of Service - Chicken&Spice

Welcome to Chicken&Spice! By accessing or using our website, ordering our delicious chicken burgers, or visiting our restaurant, you agree to comply with and be bound by the following Terms of Service. These terms outline the rules and regulations governing your use of our services and the quality you can expect from us. Please read these terms carefully before using our website or placing an order.

Acceptance of Terms

By accessing and using Chicken&Spice’s website or placing an order for our food, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or place an order.

Use of Website

Chicken&Spice provides a platform for you to explore our menu, place orders, and find out more about our products and services. You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict the use of the website for other users.

Ordering and Payment

When you place an order with Chicken&Spice, you agree to provide accurate and complete information, including your delivery details, payment method, and contact information. You also agree to pay the full price for the items ordered, including applicable taxes and delivery fees.

All payments are processed securely through our payment gateway. We accept various payment methods, including credit cards and online payment systems. By confirming your order, you authorize us to charge your chosen payment method for the amount of your order.

Delivery and Pickup

We offer both delivery and pickup options for your convenience. When you choose delivery, we will make reasonable efforts to deliver your order within the estimated time. However, delivery times may vary depending on factors like location, order size, and restaurant traffic.

If you choose pickup, you are responsible for collecting your order from the restaurant at the designated pickup time. Failure to collect your order within a reasonable time may result in the cancellation of the order.

Food Quality and Satisfaction

At Chicken&Spice, we are committed to serving fresh, high-quality chicken burgers and sides. If you are not satisfied with your order, please contact us within 24 hours of receiving your food, and we will do our best to resolve the issue, either by offering a refund or providing a replacement.

If you have allergies or dietary restrictions, please inform us when placing your order. We take precautions to prevent cross-contamination, but we cannot guarantee that our food is free from allergens.

Refunds and Cancellations

Refunds and cancellations are handled in accordance with our Refund and Return Policy. In general, if an order is incorrect or if there is a quality issue, we will offer a replacement or refund, subject to the conditions in our Refund/Return Policy.

Modifications to Menu and Pricing

We reserve the right to modify our menu items, prices, and any promotions at any time without prior notice. While we strive to ensure that the information on our website is accurate, we cannot guarantee that all menu items, prices, and availability are always up-to-date. Prices may change without notice.

Limitation of Liability

Chicken&Spice is not responsible for any indirect, incidental, or consequential damages arising from your use of our website or services. While we make every effort to provide accurate information and quality food, we are not liable for any technical issues, delays, or errors related to our online ordering system or delivery process.

Intellectual Property

All content on the Chicken&Spice website, including text, images, logos, graphics, and trademarks, is the property of Chicken&Spice or its affiliates. You agree not to copy, distribute, or reproduce any content from our website without our express written consent.

User Conduct

You agree not to use our website in any way that may harm, disable, or interfere with its functionality or the experience of other users. You will not use our services for any unlawful purposes or in any way that violates the rights of others.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website or placing an order, you consent to the collection and use of your data in accordance with our Privacy Policy.

Changes to the Terms

Chicken&Spice reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the "Last Revised" date will be updated accordingly. We encourage you to review these terms periodically to stay informed about our policies.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Chicken&Spice operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If you have any questions or concerns regarding our Terms of Service, please do not hesitate to contact us through our Contact Page.