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Refund / Return Policy - Chicken&Spice

At Chicken&Spice, we take pride in serving high-quality chicken burgers and ensuring a fantastic experience for our customers. We want every bite to be perfect, but we understand that things may not always go as expected. This Refund / Return Policy explains how we handle situations when you are not completely satisfied with your order.

Our Commitment

We strive to serve the best chicken burgers, made with fresh, high-quality ingredients, and prepared to your satisfaction. If something is wrong with your order or if you are unhappy with your meal, we want to make it right. Please reach out to us so we can resolve the issue promptly.

Refunds

If you are not satisfied with your order or if there was an issue with your meal, you may be eligible for a refund. Refunds are generally issued under the following circumstances:

  • Incorrect or missing items in your order (e.g., missing chicken burger, wrong side order).
  • Food that is damaged, cold, or not prepared according to your specifications.
  • Orders that do not meet the standards of quality you expect from Chicken&Spice.

How to Request a Refund

If you would like to request a refund, please contact us within 24 hours of receiving your order. You can do this by: Filling out the Contact Form on our website.

Please provide your order number, a description of the issue, and, if possible, a photo of the problem (e.g., incorrect food, damaged packaging) so we can process your request as quickly as possible.

Exclusions for Refunds

Refunds are not applicable in the following cases:

  • Change of mind or customer preference (e.g., deciding you no longer want the chicken burger or changing your mind about your choice of spices).
  • If the food was consumed or altered after it was delivered or picked up.
  • If the issue was not reported within 24 hours of receiving your order.

Returns

Due to health and safety regulations, we cannot accept returns of food items once they have been delivered or picked up. If there is an issue with your order, please contact us as soon as possible so we can resolve it, either by offering a refund or sending a replacement.

Replacement Orders

If there is an issue with your order, such as a missing or incorrect chicken burger, we will be happy to provide a replacement at no additional charge. Please reach out to us with your order details, and we will arrange for a new meal to be delivered or prepared for you as quickly as possible.

Our Goal

At Chicken&Spice, customer satisfaction is our priority. We want to ensure that every meal, whether enjoyed in our restaurant or ordered online, exceeds your expectations. If something goes wrong, we are committed to making it right. Your feedback is valuable, and we will continuously improve our services based on it.

Changes to This Refund/Return Policy

We may update this Refund / Return Policy from time to time to reflect changes in our processes, services, or legal requirements. Any updates will be posted on this page with an updated "Last Revised" date. Please review this policy periodically to stay informed about our terms and conditions.

If you have any questions or concerns about our Refund / Return Policy, feel free to contact us through our Contact Page. We are here to help and make sure your experience with Chicken&Spice is always a satisfying one.